We are committed to protecting the privacy of visitors to our website; this policy sets out how we will handle your personal information.
What are cookies?
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
A cookie is a piece of information sent by a web server to a web browser and stored by the browser. This information is then sent back to the server each time the browser requests a page from the server. This allows the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use session cookies to: keep track of you while you navigate the website. We will use persistent cookies to: enable our website to recognise you when you visit it.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until they are deleted or until they reach a specified expiry date.
Persistent cookies are stored on your computer until they are deleted.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistics and other information about website use by means of cookies, which are stored on users’ computers. The information generated about our website is used to create reports on website use. Google stores this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.
Most browsers allow you to refuse all cookies, while some browsers allow you to refuse only third-party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact on the usability of many websites.
What information do we collect?
We may collect, store and use the following kinds of personal information:
- Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, pages viewed and website navigation);
- Information relating to any transaction carried out between you and us on or in relation to this website, including information relating to any purchase you make of our goods or services.
- Information that you provide to us for the purpose of registering with our website;
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
- Any other information that you choose to send to us;
- Cookies, where you have agreed that we may collect them.
Using your personal information
Personal information submitted to us through this website will be used for the purposes specified in this privacy policy or in the relevant parts of the website.
We may use your personal information to:
- administer the website;
- improve your browsing experience by personalising the website;
- enable your use of the services available on the website;
- send you the goods purchased on the website and provide you with the services purchased on the website;
- send you statements and invoices, and collect payments from you;
- send you general (non-marketing) commercial communications;
- send you email notifications that you have specifically requested;
- send you our newsletter and other commercial communications relating to our business or the business of carefully selected third parties which we think may interest you, by post or, if you have expressly agreed to this, by email or similar technology (you can inform us at any time if you no longer wish to receive commercial communications);
- provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
- deal with enquiries and complaints made by or about you relating to the website;
- Where you submit personal information for publication on our website, we will publish and use that information in accordance with the licence you grant to us.
We may use Customer Data, User Data, Technical Data and Marketing Data to provide you with relevant website content and advertising (including Facebook or other display advertising) and to measure or understand the effectiveness of the advertising we provide to you. Our lawful basis for this processing is our legitimate interest in growing our business.
How we collect your personal data
We may receive data from third parties, such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, search information providers such as Google based outside the EU, and technical, payment and delivery service providers such as data brokers or aggregators.
Here are examples of the types of third parties we work with:
Google/Facebook, to show you products that may interest you as you browse the internet. This is based on your marketing consent or your acceptance of cookies on our websites. See our cookie notice for more details.
Without your explicit consent, we will not share your personal information with third parties for direct marketing purposes.
Disclosures
We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are selling (or contemplating selling);
- and to any person whom we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
- Except as provided in this privacy policy, we will not provide your information to third parties.
International data transfers
Information that we collect may be stored, processed and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information that you provide may be transferred to countries that do not have data protection laws equivalent to those of our home jurisdiction.
In addition, personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by third parties.
You expressly consent to such transfers of personal information.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers (password-protected and firewalled).
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Data security is an essential element of security.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
Changes to the policy
We may update this privacy policy from time to time by publishing a new version on our website. We recommend that you check this page from time to time to make sure you are happy with any changes.
We may inform you of changes to this policy.
We may also inform you of changes to our privacy policy by email.
Your rights
You may ask us to provide you with any personal information we hold about you. Provision of such information will be subject to the payment of a fee. We may withhold such personal information to the extent permitted by law.
You may instruct us at any time by email not to process your personal information for marketing purposes. In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will give you an opportunity to opt out of the use of your personal information for marketing purposes.
You may also refuse the use of your personal information for marketing purposes at any time.
Third-party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.
Updating information
Please let us know if the personal information we hold about you needs to be corrected or updated.
Contact
If you have any questions about this privacy policy or our handling of your personal information, please send an email to info@yuboost.com
General Data Protection Regulation (GDPR)
1. Company details
This is the privacy notice of Yuboost SA.
Our registered office is located at the following address
Yuboost SA
Voie du Chariot 6
1003 Lausanne
Switzerland
Yuboost SA is registered in the commercial register and its corporate purpose is any medical activity in the field of wellbeing and health promotion, in particular nutrient infusion treatments.
2. Purposes of this notice
Yuboost SA is required by law to inform you of your rights and of our obligations with regard to the collection and processing of any personal information you may provide to us. We have a series of policies and procedures to ensure that any personal information you provide is provided only with your active consent and will always be kept secure and treated confidentially, in accordance with applicable regulations. We have listed the relevant documents in a later section (6) and can make them available.
3. What personal information do we collect about:
1. Patients
As an authorised provider of medical services, we need to collect certain personal information about our patients, including financial information, which is essential to enable us to provide an effective service of care and support. This information is held in individual records (manual and electronic) and other recording systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, for example following enquiries or from prospective patients who do not join the service, is also kept securely for as long as it is needed, before being securely disposed of.
2. Employees
The service applies a secure recruitment policy to comply with regulations under which all personal information obtained, including CVs and references, is, like patient information, kept securely, retained and disposed of in accordance with data protection requirements. All employees are aware of their right to access any information concerning them.
3. Third parties
All personal information obtained about other people associated with the provision of the service, including contractors, visitors and so on, will be protected in the same way as information about patients and employees.
4. How we collect information
Most personal information about patients, employees and third parties is collected directly from them or by completing forms, mainly manually but also electronically for certain purposes, for example when contacting the clinic through its website.
As regards users of the services, we may continue to make use of the information provided in enquiry and referral forms and, for example, during consultations with clinicians, which feed into treatment plans.
As regards employees, personal information is obtained directly and with their consent by means such as references, testimonials and criminal record checks. When recruiting staff, we ask candidates for their explicit consent to obtain all the information necessary for our decision to employ them.
All personal information obtained to meet our regulatory requirements will always be handled in accordance with our policies on explicit consent, data protection and confidentiality.
Our website and databases are regularly checked by experts to make sure they meet all privacy standards and comply with our general security and data protection policies.
5. What we do with personal information
All personal information obtained about patients, employees and third parties is used only to ensure that we provide a service that is consistent with our purpose of providing infusion therapy treatments that meet all regulatory standards and requirements. It will not be disclosed or shared for other purposes.
6. How we keep your information secure
As stated previously, the service has a series of policies that enable it to comply with all data protection requirements. The most important are as follows
– Access to employee data
– Complaints
– Confidentiality of information
– Consent to care and treatment
– Data protection
– Record keeping
– Information governance under the General Data Protection Regulation
– Protection of personal data under the General Data Protection Regulation
– Secure staff recruitment and selection
– Access to records by patients who use the service
– Sharing information with other providers.
7. Who we may share information with
We only share the personal information of patients, employees and others with their consent, on a “need to know” basis, observing strict protocols in doing so. Likewise, we will not disclose information about our employees without their explicit agreement, for example to provide references.
The only exceptions to this general rule are cases where we are required by law to provide information, for example to assist a criminal investigation. Even where we seek to inform the local authority of a safeguarding matter or an incident that requires us to notify it, we will only do so with the consent of the person concerned or by ensuring that the information provided is treated confidentially.
Where we provide information for statistical purposes, it is aggregated and provided anonymously, so that its use poses no risk to privacy.
8. How can personal information held by the care provider be accessed?
Procedures are in place to enable any member of staff, employee or third party whose personal information is held by us and could be processed in any way to have access to that information on request. The right of access covers both the information and any use we may have made of it.
9. How long information is kept
Strict protocols are in place to determine how long information is kept by the organisation, in accordance with applicable legislation and regulations.
10. How we keep our privacy policies up to date
The staff designated to oversee and process personal information within our organisation are responsible for continuously assessing all privacy risks and for carrying out a full review of our data protection policies, procedures and protocols at least once a year.